North American Distribution & Website
100 Sunrise Ave
1660 N Wells Street
4B/21 Genge Street
Flame Towers, Fairmont Hotel
76 Gulshan Avenue
North American Distribution & Website
100 Sunrise Ave
Sinan Mansion, Room101
71 St James's St.
Ameya One - Gurgaon
Juhu - Mumbai
Lavelle Road - Bangalore
Ground Floor, "A" Wing, Cristu Conflict, #41
Indiranagar - Bangalore
Shop No. 598/1 Situated In Ground 12th Main
Banjara Hills - Hyderabad
Ground Floor, 293/1-A, Road No.12
Lokhandwala - Mumbai
Lokhandwala, Shop No.19 On the Ground Floor
Meherchand Market - Delhi
Shop No. 132-134, Ground & First Floor
Pedder Road - Mumbai
Palladium - Mumbai
High St. Phoenix, Palladium
Khar - Mumbai
Plot No.711, 1st Floor, Bharat Bhavan
Colaba - Mumbai
1 - 2, Regal Cinema
Kuwait - Salmiya
Symphony Style Mall
JW Marriot Hotel
Great Eastern Mall
The Majestic Hotel
Bangsar Shopping Centre
15 Stamford Road
9 Ann Siang Rd
2 Bayfront Avenue
Please visit our global directory to find the store that serves your area.
Our frequently asked questions are here to help answer your most common queries to ensure you experience the full potential of your grooming routine and products.
Have a question that you do not see answers below? Contact us now.
Yes - all our products are 100% cruelty-free.
As the exclusive North American distributor, we import all our products fresh and direct from Truefitt & Hill UK every 6-8 weeks.
Although all our scents are popular, when it comes to choosing a fragrance, it is a very personal choice. We always recommend new customers try oursample kits to test what fragrances appeal to them before purchasing a full-sized product. Our bestselling fragrance collections are 1805 (light & oceanic), Sandalwood (tonka & cedarwood) & our unscented Ultimate Comfort Collection (for allergies or sensitive skin).
Shaving cream lathers much easier than a bar of soap, the latter of which is typically used by more sophisticated shavers. For more information, read our comparison blog post.
One must have a warm, wet damp brush and although the lathering up is not as rich as the shaving cream it still forms a lather. Take a bowl of hot water, a wet brush and shaving soap and with the brush in a circular motion work up a rich lather. Apply to the face and again use a circular motion. If it dries, apply more water. A richer lather is often achieved if you apply a pre-shave oil prior to using a shaving soap. Alternatively, for a richer lather a cream might be easier to use, plus its high level of glycerin will protect the skin.
The glycerin is made from vegetable sources (palm oil).
The ingredients in both sized products are the same, however each batch may have a slight variation.
Aftershave balm is specific to the shave area to help replenish and moisturize the skin, whereas moisturizer is for the whole face.
Our Ultimate Comfort Collection is formulated specifically for sensitive skin and allergies, as well as medical or other personnel who prefer an unscented product.
An electric razor pulls the hairs from the root instead of cutting them; this causes ingrown hairs and irritates the skin which then produces an oily waxy look to the area. To avoid skin irritation and ingrown hairs, only use a good razor, plenty of hot water, and remember to finish with a cold rinse afterwards to close the pores. Do not apply too much pressure with the blade when you are shaving.
All our brushes are made with either Super Badger, Silvertip or Synthetic hair.
Super Badger is a premium, high-grade hair offered by many manufacturers. The soft hairs of the brush absorb water for higher performance.
Silvertip is only found on the neck area of the badger and is the softest of all brush hair. It easily absorbs water and is the rarest and highest grade of hair.
Synthetic absorbs water for a good lather and lasts longer than natural hair.
Remember, regardless of the type of hair, proper care of a brush is essential for their longevity. To learn more, read our guide on how to find the best brush for your shaving routine.
We strongly recommend that our products are not purchased from any 3rd party sales platforms such as Amazon (unless sold by Truefitt & Hill), eBay, Real, Flipkart, etc. We do not supply or authorise the marketing sale of our products from those platforms. Buying products from unauthorized channels such as these may result in purchase of unauthentic, aged or counterfeit products. Please note we do not guarantee the authenticity or quality of products purchased from any 3rd party platform. Any issues must be dealt with directly from place of purchase.
If you have any questions, please email firstname.lastname@example.org to confirm authorized resellers who are only permitted to sell on their direct website.
Please ensure your credit card billing address on the order matches your credit card statement. This is a security feature on our Shopify website, which is a secure site noted by the lockbox on our URL.
Your credit card company may have ‘captured’ your payment but not processed it, which will drop off within 12-24 hours. If you have not received an order confirmation from us, we have not received your funds and your order has not been processed. If you are not sure, please call your credit card company.
We are the exclusive Canadian distributors and only ship within within Canada.
We offer free Expedited Shipping for orders $50* and over (before tax) and $9.95 Flat Rate Standard Shipping for orders under $50* (*Valid only for Continental US, Ontario & Quebec. Free shipping rates for each province detailed here.
All our shipments typically ship on the same day (if the order is received by 2:30pm EST Mon-Fri). In the USA, we ship via UPS - you will receive tracking details once your order has been processed which updates overnight. In Canada, we ship via Canada Post Expedited or UPS Expedited. We recommend checking the next day after receiving tracking information for accuracy.
Shipping is 2-5 business days (please note, there is no weekend pick-up). Please email email@example.com if you need an exact delivery date or call 888-763-6488 Mon-Fri 9-4pm EST.
APO, Hawaii, Puerto Rico & Alaska Ship Canada Post which transfers to USPS.
We receive all orders via email once checkout has been completed.
We are happy to launch an investigation 24 hours on your behalf after the package has been noted as delivered, which typically takes 8-10 business days to resolve. Please ensure you check with other members of your household in case they pick up on your behalf.
If you are at checkout (the screen once you pass your cart), you will see a window to enter your discount code under your product(s) which says, “Gift Card or Discount Code”.
If you were routed to express checkout via ShopPay or PayPal you will see the discount code option under the order summary.
Please note, discount codes cannot be stacked or applied to any other sales or promotional offers.
Promotional codes may not be used with any other offerings, including bundles already discounted. Welcome offers cannot be applied to customers who have ordered before.
Forgot to enter your code? Email firstname.lastname@example.org and we would be happy to edit your order.
Please see our detailed policy here.
© 2024 Truefitt & Hill Canada.