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We are pleased to announce we have an US store. To visit it please click on the link below.

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Refund Policy

We will happily replace, repair, or issue credit for, any goods which are defective owing to a Truefitt & Hill (Gentleman's Grooming) Ltd. error, e.g. product damaged, wrong product shipped, faulty device/container product. Please email for return authorization. No returns will be received without prior approval within 28 days of delivery. We will refund the cost of standard Postal (ONLY) Service return delivery and send you a replacement order free of delivery charge ONLY if return is received unopened, and in original condition.

Please note:

Refunds will only be made against the original form of payment used.

You must retain proof of postage for all returns.

For hygiene purposes, any toiletry items that have been opened or used for any reason may not be returned unless faulty.

This policy is only applicable to purchases made at If your purchase was not made at please contact place of purchase directly.

Returns address:

Truefitt and Hill (Gentleman's Grooming) Ltd.
100 Sunrise Ave., Unit 114
Toronto, Ontario M4A 1B3 Canada
Tel: 888-763-6488